Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow.
No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. Not enough information. Not enough pictures. Any additional feedback? Submit feedback. To resolve issues related to connectivity, work out the solutions one by one and pick the next solution if required. To determine if you have access to the Adobe activation servers, click this link.
If you see two Adobe logos, you have access to the activation servers. Try activating your software. If you need help with activating your account, see Activation and deactivation troubleshooting. Start a web browser and open one of the following links, depending on the version of your product:.
If you see a test successful message see screenshots below , you have access to the activation servers. Try activating or starting your software. This is still a confirmation that you can access the activation servers.
If you need help with your activation code, see Redemption code help. Operating system hosts files map host names to IP addresses. An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's activation servers. Creative Cloud users: Resetting the hosts file can also resolve errors such as "The Creative Cloud applications are available in trial mode" or "Trial expiration. For more information on how to use the Limited Access tool, see Limited access error in Creative Cloud for desktop app.
Note: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually. If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually:. If there are no Adobe-related entries in the hosts file, no further troubleshooting is required. However, if there are Adobe-related entries in the hosts file, proceed to the next step.
If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging. In the box, type the following location and then press Return:. If you are unable to locate the file, it means that the hosts file is hidden. Type the following command in terminal to unhide the file, and then repeat Step 1. If your computer is behind an authorization proxy server, disable it.
For instructions, consult your network administrator or your proxy server documentation. If your computer is behind a firewall, make sure that the firewall is not blocking the activation server through ports 80 and Ad Blocker? Booo 2. Not Geeky 3. Average 4. Good 5. Major Geeks Special Offer:.
For example, the Microsoft Store might be blocked, and you don't know why. This file contains the mappings of IP addresses to host names. Each entry should be kept on an individual line. The IP address should be placed in the first column followed by the corresponding host name.
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